Mối quan hệ giữa hành vi khiếm nhã và sự kiệt sức trong học tập của sinh viên Việt Nam
DOI:
https://doi.org/10.24311/jabes/2023.34.11.1Từ khóa:
Hành vi khiếm nhã, Kiệt sức trong học tập, Sự tha thứ, Động lực, Kiệt quệ cảm xúc, Sinh viênTóm tắt
Hành vi khiếm nhã là một trong những nguyên nhân hàng đầu ảnh hưởng đến tâm lý của sinh viên. Nó gây ra những tác động tiêu cực ảnh hưởng đến kết quả học tập. Vì vậy, nghiên cứu được thực hiện nhằm xem xét mức độ tác động của hành vi khiếm nhã đến tình trạng kiệt sức trong học tập của sinh viên thông qua lý thuyết sự kiện ảnh hưởng. Bên cạnh đó, nghiên cứu cũng sử dụng lý thuyết bảo tồn nguồn lực nhằm giải thích vai trò của sự tha thứ trong mối quan hệ giữa hành vi khiếm nhã và kiệt sức trong học tập. Mô hình nghiên cứu được kiểm định dựa trên 265 quan sát thu thập được từ các sinh viên trong khoảng thời gian từ tháng 06 đến tháng 07/2023. Kết quả cho thấy hành vi khiếm nhã đã gây ra tác động tiêu cực đến sinh viên, và từ đó gây ra sự kiệt sức trong học tập. Một phát hiện thú vị của nghiên cứu là sự tha thứ đóng vai trò như một yếu tố tích cực làm suy yếu ảnh hưởng của hành vi khiếm nhã tác động đến các cảm xúc và nguồn động lực. Nghiên cứu này cũng đề xuất những hàm ý và giải pháp liên quan.
Tài liệu tham khảo
Al-Jubouri, M. B., Samson-Akpan, P., Al-Fayyadh, S., Machuca-Contreras, F. A., Unim, B., Stefanovic, S. M., ... & Almazan, J. (2021). Incivility among nursing faculty: A multi-country study. Journal of Professional Nursing, 37(2), 379–386. doi: 10.1016/j.profnurs.2020.04.002
Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24(3), 452–471. doi: 10.2307/259136
Aquino, K., Tripp, T. M., & Bies, R. J. (2006). Getting even or moving on? Power, procedural justice, and types of offense as predictors of revenge, forgiveness, reconciliation, and avoidance in organizations. Journal of Applied Psychology, 91(3), 653–668. doi: 10.1037/0021-9010.91.3.653
Bai, Q., Liu, S., & Kishimoto, T. (2020). School incivility and academic burnout: The mediating role of perceived peer support and the moderating role of future academic self-salience. Frontiers in Psychology, 10, 3016. doi: 10.3389/fpsyg.2019.03016
Becker, E. S., Goetz, T., Morger, V., & Ranellucci, J. (2014). The importance of teachers' emotions and instructional behavior for their students' emotions–An experience sampling analysis. Teaching and Teacher Education: An International Journal of Research and Studies, 43(1), 15–26.
Becker, J. M., Ringle, C. M., Sarstedt, M., & Völckner, F. (2015). How collinearity affects mixture regression results. Marketing Letters, 26(4), 643–659.
Bower, G. H. (2014). How might emotions affect learning?. The Handbook Of Emotion and Memory (pp. 3–31). Psychology Press.
Bright, L. (2008). Does public service motivation really make a difference on the job satisfaction and turnover intentions of public employees?. The American Review of Public Administration, 38(2), 149–166.
Charkhabi, M., Azizi Abarghuei, M., & Hayati, D. (2013). The association of academic burnout with self-efficacy and quality of learning experience among Iranian students. SpringerPlus, 2(1), 1–5.
Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern Methods for Business Research, 295(2), 295–336.
Cortina, L. M., Magley, V. J., Williams, J. H., & Langhout, R. D. (2001). Incivility in the workplace: Incidence and impact. Journal of Occupational Health Psychology, 6(1), 64–80.
Dash, G., & Paul, J. (2021). CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting. Technological Forecasting and Social Change, 173, 121092.
Davison, A. C., & Hinkley, D. V. (1997). Bootstrap Methods and their Application (No. 1). Cambridge University Press.
Deci, E. L., Olafsen, A. H., & Ryan, R. M. (2017). Self-determination theory in work organizations: The state of a science. Annual Review of Organizational Psychology and Organizational Behavior, 4(1), 19–43.
Demerouti, E., Mostert, K., & Bakker, A. B. (2010). Burnout and work engagement: A thorough investigation of the independency of both constructs. Journal of Occupational Health Psychology, 15(3), 209–222.
Freudenberger, H. J. (1974). Staff burn‐out. Journal of Social Issues, 30(1), 159–165.
Gaines, J., & Jermier, J. M. (1983). Emotional exhaustion in a high stress organization. Academy of Management Journal, 26(4), 567–586.
Hagenauer, G., & Volet, S. (2014). ‘I don’t think I could, you know, just teach without any emotion’: Exploring the nature and origin of university teachers’ emotions. Research Papers in Education, 29(2), 240–262.
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139–152.
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24.
Harris, A. H., Luskin, F., Norman, S. B., Standard, S., Bruning, J., Evans, S., & Thoresen, C. E. (2006). Effects of a group forgiveness intervention on forgiveness, perceived stress, and trait‐anger. Journal of Clinical Psychology, 62(6), 715–733.
Harrison-Walker, L. J. (2019). The critical role of customer forgiveness in successful service recovery. Journal of Business Research, 95(C), 376–391.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 1(43), 115–135.
Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing. In R. R. Sinkovics & P. N. Ghauri (Eds.), New challenges to international marketing (Vol. 20, pp. 277–319). Emerald Group Publishing Limited, Leeds. doi: 10.1108/S1474-7979(2009)0000020014
Hershcovis, M. S. (2011). “Incivility, social undermining, bullying… oh my!”: A call to reconcile constructs within workplace aggression research. Journal of Organizational Behavior, 32(3), 499–519.
Hobfoll, S. E. (2001). The influence of culture, community, and the nested‐self in the stress process: Advancing conservation of resources theory. Applied Psychology, 50(3), 337–421.
Huang, N., Qiu, S., Alizadeh, A., & Wu, H. (2020). How incivility and academic stress influence psychological health among college students: The moderating role of gratitude. International Journal of Environmental Research and Public Health, 17(9), 1–10.
Hur, W. M., Moon, T., & Jun, J. K. (2016). The effect of workplace incivility on service employee creativity: The mediating role of emotional exhaustion and intrinsic motivation. Journal of Services Marketing, 30(3), 302–315.
Karatepe, O. M., Kim, T. T., & Lee, G. (2019). Is political skill really an antidote in the workplace incivility-emotional exhaustion and outcome relationship in the hotel industry?. Journal of Hospitality and Tourism Management, 40, 40–49.
Keaveney, S. M. (1992). An empirical investigation of dysfunctional organizational turnover among chain and non-chain retail store buyers. Journal of Retailing, 68(2), 145–73.
Kern, J. H., & Grandey, A. A. (2009). Customer incivility as a social stressor: The role of race and racial identity for service employees. Journal of Occupational Health Psychology, 14(1), 46–57.
Kuvaas, B., & Dysvik, A. (2009). Perceived investment in employee development, intrinsic motivation and work performance. Human Resource Management Journal, 19(3), 217–236.
Lata, M., & Chaudhary, R. (2020). Dark triad and instigated incivility: The moderating role of workplace spirituality. Personality and Individual Differences, 166, 110090.
Lazauskaite-Zabielske, J., Urbanaviciute, I., & Bagdziuniene, D. (2015). The role of prosocial and intrinsic motivation in employees’ citizenship behaviour. Baltic Journal of Management, 10(3), 345–365.
Lim, S., & Cortina, L. M. (2005). Interpersonal mistreatment in the workplace: The interface and impact of general incivility and sexual harassment. Journal of Applied Psychology, 90(3),
483–496.
Lim, S., & Tai, K. (2014). Family incivility and job performance: A moderated mediation model of psychological distress and core self-evaluation. Journal of Applied Psychology, 99(2), 351–359.
Liu, C. E., Chen, Y., He, W., & Huang, J. (2019). Supervisor incivility and millennial employee creativity: A moderated mediation model. Social Behavior and Personality, 47(9), 1–11.
Low, G. S., Cravens, D. W., Grant, K., & Moncrief, W. C. (2001). Antecedents and consequences of salesperson burnout. European Journal of Marketing, 35(5/6), 587–611.
Maslach, C., & Leiter, M. P. (2008). Early predictors of job burnout and engagement. Journal of Applied Psychology, 93(3), 498–512.
Maslach, C., Jackson, S. E., Leiter, M. P., Schaufeli, W. B., & Schwab, R. L. (1986). Maslach burnout inventory (Vol. 21, pp. 3463–3464). Consulting Psychologists Press.
McCullough, M. E., Kurzban, R., & Tabak, B. A. (2013). Cognitive systems for revenge and forgiveness. Behavioral and Brain Sciences, 36(1), 1–15.
Patel, S. E., & Chrisman, M. (2020). Incivility through the continuum of nursing: A concept analysis. Nursing Forum (Vol. 55, No. 2, pp. 267–274).
Pearson, C. M., Andersson, L. M., & Wegner, J. W. (2001). When workers flout convention: A study of workplace incivility. Human Relations, 54(11), 1387–1419.
Ryan, R. M., & Deci, E. L. (2000). Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. American Psychologist, 55(1), 68–78.
Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi‐sample study. Journal of Organizational Behavior, 25(3),
293–315.
Schilpzand, P., De Pater, I. E., & Erez, A. (2016). Workplace incivility: A review of the literature and agenda for future research. Journal of Organizational Behavior, 1(37), S57–S88.
Schutz, P. A., & Lanehart, S. L. (2002). Emotions in education. Educational Psychologist, 37(2),
67–68.
Seli, P., Wammes, J. D., Risko, E. F., & Smilek, D. (2016). On the relation between motivation and retention in educational contexts: The role of intentional and unintentional mind wandering. Psychonomic Bulletin & Review, 23(4), 1280–1287.
Sharma, J., Dhar, R. L., & Tyagi, A. (2016). Stress as a mediator between work–family conflict and psychological health among the nursing staff: Moderating role of emotional intelligence. Applied Nursing Research, 30, 268–275.
Sliter, M. T., Pui, S. Y., Sliter, K. A., & Jex, S. M. (2011). The differential effects of interpersonal conflict from customers and coworkers: Trait anger as a moderator. Journal of Occupational Health Psychology, 16(4), 424–440.
Sliter, M., Jex, S., Wolford, K., & McInnerney, J. (2010). How rude! Emotional labor as a mediator between customer incivility and employee outcomes. Journal of Occupational Health Psychology, 15(4), 468–481.
Sliter, M., Sliter, K., & Jex, S. (2012). The employee as a punching bag: The effect of multiple sources of incivility on employee withdrawal behavior and sales performance. Journal of Organizational Behavior, 33(1), 121–139.
Sürücü, A. (2021). Predictive relationships between incivility behaviors faced by guidance counselors and subjective well-being and life-domain satisfaction. International Journal of Progressive Education, 17(4), 17–34.
Tenenhaus, M., Vinzi, V. E., Chatelin, Y. M., & Lauro, C. (2005). PLS path modeling. Computational Statistics & Data Analysis, 48(1), 159–205.
Tomaschewski-Barlem, J. G., Lunardi, V. L., Ramos, A. M., Silveira, R. S. D., Barlem, E. L. D., & Ernandes, C. M. (2013). Signs and symptoms of the burnout syndrome among undergraduate nursing students. Texto & Contexto-Enfermagem, 22(3), 754–762.
Toussaint, L., & Friedman, P. (2009). Forgiveness, gratitude, and well-being: The mediating role of affect and beliefs. Journal of Happiness Studies, 10(6), 635–654.
Tricahyadinata, I., Hendryadi, Suryani, Zainurossalamia ZA, S., & Riadi, S. S. (2020). Workplace incivility, work engagement, and turnover intentions: Multi-group analysis. Cogent Psychology, 7(1), 1743627.
Tripp, T. M., Bies, R. J., & Aquino, K. (2007). A vigilante model of justice: Revenge, reconciliation, forgiveness, and avoidance. Social Justice Research, 20(1), 10–34.
Tyng, C. M., Amin, H. U., Saad, M. N. M., & Malik, A. S. (2017). The influences of emotion on learning and memory. Frontiers in Psychology, 8, 1454–1454.
Vaez, M., Kristenson, M., & Laflamme, L. (2004). Perceived quality of life and self-rated health among first-year university students: A comparison with their working peers. Social indicators research, 68(2), 221–234.
Viotti, S., Guglielmetti, C., Gilardi, S., & Guidetti, G. (2021). The role of colleague incivility in linking work-related stressors and job burnout. A cross-sectional study in a sample of faculty administrative employees. La Medicina del Lavoro, 112(3), 209–218.
Vuolo, J. C. (2018). Student nurses’ experiences of incivility and the impact on learning and emotional wellbeing. Journal of Nursing Education and Practice, 8(4), 102–111.
Weiss, H. M., & Cropanzano, R. (1996). Affective events theory. Research in Organizational Behavior, 18(1), 1–74.
Whited, M. C., Wheat, A. L., & Larkin, K. T. (2010). The influence of forgiveness and apology on cardiovascular reactivity and recovery in response to mental stress. Journal of Behavioral Medicine, 33(4), 293–304.
Wright, T. A., & Cropanzano, R. (1998). Emotional exhaustion as a predictor of job performance and voluntary turnover. Journal of Applied Psychology, 83(3), 486–493.
Tải xuống
Đã Xuất bản
Số
Chuyên mục
Giấy phép
Bản quyền (c) 2023 Tạp chí Nghiên cứu Kinh tế và Kinh doanh Châu Á
Tác phẩm này được cấp phép theo Giấy phép quốc tế Creative Commons Attribution-NonCommercial 4.0 .



