Trí tuệ văn hóa và kết quả công việc của người lao động: Vai trò của điều chỉnh văn hóa và gắn kết công việc
DOI:
https://doi.org/10.24311/jabes/2020.31.03.1Keywords:
Cultural intelligence, Cross-cultural adjustment, Work engagement, Performance, Industrial zoneAbstract
This research examines the relationship between cultural intelligence and performance of employees through the mediating role of cross-cultural adjustment and work engagement of employees working in FDI enterprises in Ho Chi Minh’s industrial zones. Survey data was collected from 307 provincial employees working in FDI enterprises in the Industrial zones Ho Chi Minh City. The results of model testing and structural model evaluation show that hypotheses are accepted, in which, cultural intelligence has a strong positive impact on work engagement and performance of employees; meanwhile cultural intelligence has a lower positive impact on cross-cultural adjustment, as well as cultural adjustment has a weak impact on performance; cultural adjustment and work engagement play a mediating role in the relationship between cultural intelligence and employee performance. The study also found that there is a difference between men and women, professional qualifications, and seniority in the relationship between cultural intelligence and employee performance as well as there is a difference in professional qualifications and seniority in the relationship between work engagement and employee performance at FDI enterprises in Ho Chi Minh City’s industrial zones.
References
Ang, S., van Dyne, L. , Koh, C., & Ng, K. Y. (2004). The measurement of cultural intelligence. Paper presented at the 2004 Academy of Management Meetings Symposium on Cultural Intelligence in the 21st Century, New Orleans, LA.
Ang, S., van Dyne, L., Koh, C., Ng, K. Y., Templer, K. J., Tay, C., & Chandrasekar, N. A. (2007). Cultural intelligence: Its measurement and effects on cultural judgment and decision making, cultural adaptation and task performance. Management and Organization Review, 3(3), 335–371.
Anitha, J. (2014). Determinants of employee engagement and their impact on employee performance. International Journal of Productivity and Performance Management, 63(3), 308–323.
Bakker, A. B., & Demerouti, E. (2007). The job demands-resources model: State of the art. Journal of Managerial Psychology, 22(3), 309–328.
Bandura, A. (2002). Social cognitive theory in cultural context. Applied Psychology, 51(2), 269–290.
Bhaskar-Shrinivas, P., Harrison, D. A., Shaffer, M. A., & Luk. D. M. (2005). Input-based and
Time-Based Models of International Adjustment: Meta-Analytic Evidence and Theoretical
Extensions. Academy of Management Journal, 48(2), 257–281
Black, J. S. (1988). Work role transitions: A study of American expatriate management. Journal
of International Business Studies, 19(2), 277–294.
Black, J. S., & Stephens, G. K. (1989). The influence of the spouse on American expatriate
adjustment and intent to stay in Pacific Rim overseas assignments. Journal of
Management, 15(4), 529–544.
Black, J. S., Mendenhall, M. E., & Oddou, G. (1991). Toward a comprehensive model of
international adjustment: An integration of multiple theoretical perspectives. Academy of
Management Review, 16(2), 291–317.
Black, J. S., Gregersen, H. B., Mendenhall, M. E., & Stroh, L. K. (1999). Globalizing People Through
International Assignments. Reading, MA: Addison-Wesley.
Bücker, J. J., Furrer, O., Poutsma, E., & Buyens, D. (2014). The impact of cultural intelligence on
communication effectiveness, job satisfaction and anxiety for Chinese host country managers
working for foreign multinationals. The International Journal of Human Resource
Management, 25(14), 2068–2087.
Caligiuri, P. M. (1997). Assessing Expatriate Success: Beyond Just "Being There". In Z. Aycan (Ed.), New Approaches to Employee Management, Vol. 4. Expatriate management: Theory and Research (pp. 117–140). Elsevier Science/JAI Press.
Chính phủ. (1994). Nghị định về ban hành quy chế khu công nghiệp, ban hành ngày 28 tháng 12 năm 1994. Truy cập từ https://thuvienphapluat.vn/van-ban/doanh-nghiep/Nghi-dinh-192-CP-che-khu-cong-nghiep-38931.aspx
Christian, M. S., Garza, A. S., & Slaughter, J. (2011). Work engagement: A quantitative review and test of its relations with and contextual performance. Personnel Psychology, 64(1), 89–136.
Deci, E. L., & Ryan, R. M. (1985). Intrinsic Motivation and Self-Determination in Human Behavior. New York: Springer.
Earley, P. C., & Ang, S. (2003). Cultural Intelligence: Individual Interactions Across Cultures. Stanford, CA.: Stanford University Press.
Earley, P. C., & Peterson, R. S. (2004). The elusive cultural chameleon: Cultural intelligence as a
new approach to intercultural training for the global manager. Academy of Management
Learning and Education, 3(1), 100–115.
Farndale, E., & Murrer, I. (2015). Job resources and employee engagement: A cross-national study. Journal of Managerial Psychology, 30(5), 610–626.
Flavell, J. H. (1979). Meta-cognitive and Cognitive monitoring: A new area of cognitive
inquiry. American Psychologist, 34(10), 906–911.
Garson, G. D. (2016). Partial Least Squares: Regression & Structural Equation Models. Asheboro, NC: Statistical Associates Publishing.
Gabel-Shemueli, R., Westman, M., Chen, S., & Bahamonde, D. (2019). Does
cultural intelligence increase work engagement? The role of idiocentrism-allocentrism and
organizational culture in MNCs. Cross Cultural & Strategic Management, 26(1), 44–66.
Gorgievski-Duijvesteijn, M. J., & Hobfoll, S. E. (2008). Work Can Burn Us Out and Fire Us Up: Conservation of Resources in Burnout and Engagement. In J. R. B. Halbesleben (Ed.), Handbook of Stress and Burnout in Health Care (pp. 7–22). Hauppauge, NY: Nova Science Publishers.
Groves, K. S., Feyerherm, A., & Gu, M. (2015). Examining cultural intelligence and cross-cultural
negotiation effectiveness. Journal of Management Education, 39(2), 209–243.
Halbesleben, J. R. B., Neveu, J. P., Paustian-Underdahl, S. C., & Westman, M. (2014). Getting to the ‘COR’: Understanding the role of resources in conservation of resources theory. Journal of Management, 40(5), 1334–1364.
Henseler, J. F., Raz, Y., Kolk, A., Riaz, M., van der Zwaal, P., Nagels, J., … Raz, V. (2015). Patterns of Age-Associated Degeneration Differ in Shoulder Muscles. Frontiers in Aging Neuroscience, 7. Retrieved from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4686609/
Hepza. (2015). Giới thiệu chung. Truy cập ngày 19/10/2019, từ http://www.hepza.hochiminhcity.gov.vn/ web/guest/kcn_kcx-tphcm/gioi-thieu-chung.
Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44(3), 513–524.
Hobfoll, S. E. (2001). The influence of culture, community, and the nested self in the stress Process: Advancing conservation of resources theory. Applied Psychology, 50(3), 337–421.
Hobfoll, S. E. (2012). Conservation of resources and disaster in cultural context: The caravans and
passageways for resources. Psychiatry: Interpersonal and Biological Processes, 75(3),
227–232.
Hofstede, G. (2001). Culture’s Consequences: Comparing Values, Behaviors, Institutions, and
Organizations Across Nations. Thousand Oaks, CA: Sage.
Imai, L., & Gelfand, M. J. (2010). The culturally intelligent negotiator: The impact of cultural
intelligence (CQ) on negotiation sequences and outcomes. Organizational Behavior and Human
Decision Processes, 112(2), 83–98.
Jyoti, J., & Kour, S. (2015). Assessing the cultural intelligence and task performance equation: Mediating role of cultural adjustment. Cross-cultural Management: An International Journal, 22(2), 236–258.
Jyoti, J., & Kour, S. (2017). Factors affecting cultural intelligence and its impact on job performance: Role of cross-cultural adjustment, experience and perceived social support. Personnel Review, 46(4), 767–791.
Karatepe, O. M., & Karadas, G. (2015). Do psychological capital and work engagement foster frontline employees’ satisfaction?. International Journal of Contemporary Hospitality Management, 27(6), 1254–1278.
Karma, K., & Vedina, R. (2009). Cultural intelligence as a prism between workforce diversity and performance in a modern organization. Review of International Comparative Management, 10(3), 527–542.
Konanahalli, A., Oyedele, L. O., Spillane, J., Coates, R., von Meding, J., & Ebohon, J. (2014). Cross-cultural intelligence (CQ): It's impact on British expatriate adjustment on international construction projects. International Journal of Managing Projects in Business, 7(3), 423–448.
Kraimer, M. L., Wayne, S. J., & Jaworski, R. A. (2001). Sources of support and expatriate performance: The mediating role of expatriate adjustment. Perspective Psychology, 54(1), 71–99.
Kumar, N., Rose, R. C., & Subramaniam, R. (2008). The effects of personality and cultural
intelligence on international assignment effectiveness: A review. Journal of Social
Science, 4(4), 320–328.
Lauring, J., & Selmer, J. (2014). Dimensions of job engagement and expatriate work outcomes. 2014 EURAM (European Academy of Management) Conference. Valencia - Spain.
Lee, L. Y., & Sukoco, B. M. (2010). The effects of cultural intelligence on expatriate performance: The moderating effects of international experience. The International Journal of Human Resource Management, 21(7), 963–981.
Leiter, M. P., & Bakker, A. B. (2010). Work engagement: Introduction. In A. B. Bakker, & M. P. Leiter (Eds.), Work Engagement: A Handbook of Essential Theory and Research (pp. 1–9). Hove, ES: Psychology Press.
Leung, K., Ang, S., & Tan, M. L. (2014). Intercultural competence. Annual Review of Organizational Psychology and Organizational Behavior, 1(1), 489–519.
Macey, W. H., & Schneider, B. (2008). The meaning of employee engagement. Industrial and
Organizational Psychology, 1(1), 3–30.
Ng, K. Y., van Dyne, L., & Ang, S. (2009). From experience to experiential learning: Cultural intelligence as a learning capability for global leader development. Academy of Management Learning and Education, 8(4), 511–526.
Ng, K. Y., van Dyne, L., & Ang, S. (2012). Cultural intelligence: A review, reflections, and recommendations for future research. In A. M. Ryan, F. T. L. Leong, & F. L. Oswald (Eds.), Conducting Multinational Research: Applying Organizational Psychology in The Workplace (p. 29–58). Washington, DC: American Psychological Association.
Nguyen, T. D., & Nguyen, T. T. M. (2011). Psychological capital, quality of work life, and quality of life of marketers: Evidence from Vietnam. Journal of Macromarketing, 32(1), 87–95.
Nicholson, N. (1984). A theory of work role transitions. Administrative Science Quarterly,
29(2), 172–191.
Ott, D. L., & Michailova, S. (2016). Cultural intelligence: A review and new research avenues.
International Journal of Management Reviews, 20(1), 99–119.
Palthe, J. (2001). Toward an Integrative Model of Cross-Cultural Adjustment: Implications for
Managing a Global Workforce. East Lansing, MI:
Michigan State University.
Phan Quốc Tấn, & Bùi Thị Thanh. (2018). Ảnh hưởng của năng lực tâm lý đến gắn kết công việc và kết quả công việc của nhân viên: Trường hợp doanh nghiệp điện - điện tử trong các Khu công nghiệp tại TP. Hồ Chí Minh. Tạp chí Nghiên cứu Kinh tế và Kinh doanh Châu Á, 29(6), 71–92.
Ramalu, S., Rose, R. C., Kumar, N., & Uli, J. (2010). Doing business in global arena: An
examination of the relationship between cultural intelligence and cross-cultural
adjustment. Asian Academy of Management Journal, 15(1), 79–97.
Ramalu, S. S., Wei, C. C., & Rose, Dr. R. (2011). The effect of cultural intelligence on cross
cultural adjustment and job performance amongst expatriates in Malaysia. International
Journal of Business and Social Science, 2(9), 59–71.
Ramalu, S., Rose, R. C., Kumar, N., & Uli, J. (2012). Cultural Intelligence and Expatriate
Performance in Global Assignment: The Mediating role of Adjustment. International
Journal of Business and Society, 13(1), 19–32.
Rich, B. L., Lepine, J. A., & Crawford, E. R. (2010). Job engagement: Antecedents and effects on job performance. Academy of Management Journal, 53(3), 617–635.
Rockstuhl, T., & Ng, K. Y. (2008). The Effects of Cultural Intelligence on Interpersonal Trust in
Multicultural Teams. In S. Ang, & L. van Dyne (Eds.), Handbook of Cultural Intelligence:
Theory, Measurement, and Applications (pp. 206–220). Armonk, NY: M. E. Sharpe.
Rose, R. C., Ramalu, S. S, Uli, J., & Kumar, N. (2010). Expatriate performance in international assignments: The role of cultural intelligence as dynamic intercultural Competency. International Journal of Business and Management, 5(8), 76–85.
Selmer, J., & Lauring, J. (2016). Work engagement and intercultural adjustment. International Journal of Cross Cultural Management, 16(1), 33–51.
Stone-Romero, E., Stone D. L., & Salas E. (2003). The influence of culture on role
conceptions and role behavior in organizations. Applied Psychology: An International
Review, 52(3), 328–362.
Tay, C., Westman, M., & Chia, A. (2008). Antecedents and consequences of cultural intelligence
among short-term business travelers. In S. Ang, & L. van Dyne (Eds.), Handbook of Cultural
Intelligence: Theory, Measurement, and Applications (pp. 126–144). Armonk, NY: M. E. Sharpe.
Templer, K. J., Tay, C., & Chandrasekar, N. A. (2006). Motivational cultural intelligence,
realistic job previews and realistic living conditions preview and cross-cultural
adjustment. Group Organization Management, 31(1), 154–173
Trefry, M. G. (2006). A double-edged sword: Organizational culture in multicultural organizations. International Journal of Management, 23(3), 563–575.
Triandis, H. C. (2006). Cultural intelligence in organizations. Group Organization Management, 3(1), 20–26.
van Dyne, L., Ang, S., & Livermore, D. (2010). Cultural Intelligence: A Pathway for Leading in a Rapidly Globalizing World. In K. M. Hannum, B. McFeeters, & L. Booysen (Eds.). Leadership Across Differences (pp. 131–138). San Francisco, CA.: Pfeiffer.
Downloads
Published
Issue
Section
License
Copyright (c) 2020 JOURNAL OF ASIAN BUSINESS AND ECONOMIC STUDIES
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
