Xung đột mối quan hệ và hành vi chia sẻ kiến thức: Vai trò điều tiết của lãnh đạo định hướng kiến thức
DOI:
https://doi.org/10.24311/jabes/2024.35.9.5Keywords:
Tacit knowledge, Explicit knowledge, Conflict, Leadership, Sharing, BankingAbstract
Knowledge sharing plays a crucial role in enhancing an organization's competitive advantage. However, for various reasons, employees may be reluctant to engage in the knowledge-sharing process. Relationship conflict among individuals is a common phenomenon in the workplace; yet, its impact on knowledge-sharing behavior has not been comprehensively studied. The objective of this research is to assess the influence of relationship conflict on employees' knowledge-sharing behavior while exploring the moderating role of a knowledge-oriented leadership style in this relationship. The study utilized a survey sample of 202 employees in the banking sector, which is a knowledge-intensive industry. SmartPLS software was employed to analyze both the measurement model and the structural model. The findings indicate that relationship conflict negatively affects employees' sharing behavior for both tacit and explicit knowledge. Notably, knowledge-oriented leadership style was identified as an effective factor in mitigating the negative impact of relationship conflict on explicit knowledge-sharing behavior. Based on these findings, the study provides managerial implications for fostering knowledge-sharing behavior within organizations.
References
Abdelwhab Ali, A., Panneer selvam, D. D. D., Paris, L., & Gunasekaran, A. (2019). Key factors influencing knowledge sharing practices and its relationship with organizational performance within the oil and gas industry. Journal of Knowledge Management, 23(9), 1806-1837. https://doi.org/10.1108/JKM-06-2018-0394
Barki, H., & Hartwick, J. (2001). Interpersonal conflict and its management in information system development. MIS Quarterly, 25(2), 195-228. https://doi.org/10.2307/3250929
Blau, P. M. (1964). Exchange and Power in Social Life. New York, NY: John Wiley & Sons.
Boz Semerci, A. (2019). Examination of knowledge hiding with conflict, competition and personal values. International Journal of Conflict Management, 30(1), 111-131. https://doi.org/10.1108/IJCMA-03-2018-0044
Cabrera, A., Collins, W. C., & Salgado, J. F. (2006). Determinants of individual engagement in knowledge sharing. The International Journal of Human Resource Management, 17(2), 245-264. https://doi.org/10.1080/09585190500404614
Chen, W.-J., & Cheng, H.-Y. (2012). Factors affecting the knowledge sharing attitude of hotel service personnel. International Journal of Hospitality Management, 31(2), 468-476. https://doi.org/10.1016/j.ijhm.2011.07.005
Chen, Z. J., Zhang, X. I., & Vogel, D. (2011). Exploring the underlying processes between conflict and knowledge sharing: A work‐engagement perspective. Journal of Applied Social Psychology, 41(5), 1005-1033. https://doi.org/10.1111/j.1559-1816.2011.00745.x
Connelly, C. E., Zweig, D., Webster, J., & Trougakos, J. P. (2012). Knowledge hiding in organizations. Journal of Organizational Behavior, 33(1), 64-88. https://doi.org/10.1002/job.737
Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 31(6), 874-900. https://doi.org/10.1177/0149206305279602
Donate, M. J., & de Pablo, J. D. S. (2015). The role of knowledge-oriented leadership inknowledge management practices and innovation. Journal of Business Research, 68(2), 360-370. https://doi.org/10.1016/j.jbusres.2014.06.022
Donate, M. J., González-Mohíno, M., Appio, F. P., & Bernhard, F. (2022). Dealing with knowledge hiding to improve innovation capabilities in the hotel industry: The unconventional role of knowledge-oriented leadership. Journal of Business Research, 144, 572-586. https://doi.org/10.1016/j.jbusres.2022.02.001
Donate, M. J., Guadamillas, F., & González-Mohíno, M. (2023). Solving task management conflict in hotel establishments through knowledge management tools: Effects on innovation capabilities. Journal of Knowledge Management, 27(11), 157-186. https://doi.org/10.1108/JKM-10-2022-0852
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50. https://doi.org/10.1177/002224378101800104
González-Mohíno, M., Donate, M. J., Guadamillas, F., & Cabeza-Ramírez, L. J. (2024). Knowledge-oriented leadership for improved coordination as a solution to relationship conflict: Effects on innovation capabilities. Knowledge Management Research & Practice, 22(4), 388-403. https://doi.org/10.1080/14778238.2024.2306338
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2013). Multivariate Data Analysis (7th ed.). London, UK: Pearson.
Hau, Y. S., Kim, B., Lee, H., & Kim, Y. G. (2013). The effects of individual motivations and social capital on employees’ tacit and explicit knowledge sharing intentions. International Journal of Information Management, 33(2), 356-366. https://doi.org/10.1016/j.ijinfomgt.2012.10.009
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43, 115-135. https://doi.org/10.1007/s11747-014-0403-8
Hu, M.-L. M., Horng, J.-S., & Sun, Y.-H. C. (2009). Hospitality teams: Knowledge sharing and service innovation performance. Tourism management, 30(1), 41-50. https://doi.org/10.1016/j.tourman.2008.04.009
Hwang, J., & Shin, K. (2024). Transformation of task conflict into relational conflict and burnout: Enhancing effect of leader's discriminatory effect. Psychological Reports, 127(6), 3133-3155. https://doi.org/10.1177/00332941231152389
Javaid, J., Soroya, S., & Mahmood, K. (2020). Impact of personal and organizational factors on knowledge sharing attitude of university teachers in Pakistan. The Electronic Library, 38(2), 317-336. https://doi.org/10.1108/EL-05-2019-0121
Jehn, K. A. (1995). A multimethod examination of the benefits and detriments of intragroup conflict. Administrative Science Quarterly, 40(2), 256-282. https://doi.org/10.2307/2393638
Kaushal, S., & Nyoni, A. M. (2025). Why do rewards fail to motivate knowledge sharing behavior among employees?. VINE Journal of Information and Knowledge Management Systems, 55(1), 34-55. https://doi.org/10.1108/VJIKMS-06-2022-0202
Kim, N. N., & Hang, N. N. T. (2024a). The relationship between knowledge-oriented leadership, conflict, and knowledge hiding: Empirical research in banking. International Journal of Knowledge-Based Development, 14(3), 249-267. https://doi.org/10.1504/IJKBD.2024.141629
Kim, S. L., Han, S., Son, S. Y., & Yun, S. (2017). Exchange ideology in supervisor-subordinate dyads, LMX, and knowledge sharing: A social exchange perspective. Asia Pacific Journal of Management, 34, 147-172. https://doi.org/10.1007/s10490-016-9483-y
Lin, R. S. J., & Hsiao, J. K. (2014). The relationships between transformational leadership, knowledge sharing, trust and organizational citizenship behavior. International Journal of Innovation, Management and Technology, 5(3), 171-174. http://ijimt.org/papers/508-M008.pdf
Lu, L., Zhou, F., & Leung, K. (2011). Effects of task and relationship conflicts on individual work behaviors. International Journal of Conflict Management, 22(2), 131-150. https://doi.org/10.1108/10444061111126675
Naqshbandi, M. M., & Jasimuddin, S. M. (2018). Knowledge-oriented leadership and open innovation: Role of knowledge management capability in France-based multinationals. International Business Review, 27(3), 701-713. https://doi.org/10.1016/j.ibusrev.2017.12.001
Kim, N. N., & Hang, N. N. T. (2024b). Rewards, knowledge sharing and individual work performance: An empirical study. Cogent Business & Management, 11(1), 2359372. https://doi.org/10.1080/23311975.2024.2359372
Nguyen, N. K., & Nguyen, N. T. H. (2024). The relationship between conscientiousness, openness to experience, knowledge-hiding behavior and job performance of employees. Global Knowledge, Memory and Communication. https://doi.org/10.1108/GKMC-01-2024-0003
Nguyen, T.-M., & Malik, A. (2020). Cognitive processes, rewards and online knowledge sharing behaviour: The moderating effect of organisational innovation. Journal of Knowledge Management, 24(6), 1241-1261. https://doi.org/10.1108/JKM-12-2019-0742
Nonaka, I., & Takeuchi, H. (1995). The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. New York: Oxford University Press.
O'Neill, T. A., Allen, N. J., & Hastings, S. E. (2013). Examining the “pros” and “cons” of team con flict: A team-level meta-analysis of task, relationship, and process conflict. Human Performance, 26(3), 236-260. https://doi.org/10.1080/08959285.2013.795573
Østerlund, C., & Carlile, P. (2005). Relations in practice: Sorting through practice theories on knowledge sharing in complex organizations. The Information Society, 21(2), 91-107. https://doi.org/10.1080/01972240590925294
Reychav, I., & Weisberg, J. (2009). Going beyond technology: Knowledge sharing as a tool for enhancing customer-oriented attitudes. International Journal of Information Management, 29(5), 353-361. https://doi.org/10.1016/j.ijinfomgt.2008.11.005
Riley, J. M., & Ellegood, W. A. (2020). Relationship conflict, task conflict and teams’ transactive memory systems. International Journal of Educational Management, 34(3), 626-640. https://doi.org/10.1108/IJEM-01-2019-0003
Rutten, W., Blaas-Franken, J., & Martin, H. (2016). The impact of (low) trust on knowledge sharing. Journal of Knowledge Management, 20(2), 199-214. https://doi.org/10.1108/JKM-10-2015-0391
Sharifkhani, M., Khazaei Pool, J., & Asian, S. (2016). The impact of leader-member exchange on knowledge sharing and performance: An empirical investigation in the oil and gas industry. Journal of Science and Technology Policy Management, 7(3), 289-305. https://doi.org/10.1108/JSTPM-11-2015-0037
Shih, J. C., Farn, C. K., & Ho, C. Y. (2008). Conflict is not bad: Interpersonal conflict and knowledge sharing. Journal of Global Business Management, 4(1), 46-57.
Wang, W. T., Wang, Y. S., & Chang, W. T. (2019). Investigating the effects of psychological empowerment and interpersonal conflicts on employees’ knowledge sharing intentions. Journal of Knowledge Management, 23(6), 1039-1076. https://doi.org/10.1108/JKM-07-2018-0423
Wang, Z., & Wang, N. (2012). Knowledge sharing, innovation and firm performance. Expert Systems with Applications, 39(10), 8899-8908. https://doi.org/10.1016/j.eswa.2012.02.017
Zia, N. U. (2020). Knowledge-oriented leadership, knowledge management behaviour and innovation performance in project-based SMEs. The moderating role of goal orientations. Journal of Knowledge Management, 24(8), 1819-1839. https://doi.org/10.1108/JKM-02-2020-0127.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 JOURNAL OF ASIAN BUSINESS AND ECONOMIC STUDIES
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
