Tác động của uy tín người ảnh hưởng đến ý định mua lặp lại: Vai trò của mối quan hệ xã hội một chiều và bài đăng kể chuyện
DOI:
https://doi.org/10.24311/jabes/2023.34.8.7Tóm tắt
Nghiên cứu nhằm xác định ảnh hưởng của đặc điểm độ uy tín của người ảnh hưởng trên mạng xã hội đến ý định mua lặp lại của người theo dõi thông qua mối quan hệ trung gian của mối quan hệ xã hội một chiều và tác động điều tiết của bài đăng kể chuyện trong bối cảnh tiếp thị người ảnh hưởng. Dữ liệu tiến hành thu thập trên 300 người dùng mạng xã hội đã có kinh nghiệm mua sắm sau khi theo dõi nội dung của người ảnh hưởng đăng tải. Kết quả cho thấy rằng (1) độ uy tín của người ảnh hưởng (chuyên môn, độ tin cậy, sự hấp dẫn) có tác động tích cực đến mối quan hệ xã hội một chiều, sau đó (2) mối quan hệ xã hội một chiều có tác động tích cực đến ý định mua lặp lại, và phát hiện ra vai trò điều tiết của bài đăng kể chuyện trong mối quan hệ này.
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