Mô hình hệ thống làm việc hiệu suất cao và ứng dụng trong  ngành ngân hàng ở Thành phố Hồ Chí Minh

Linh Bùi Thị Phương; Dung Trần Kim

doi:10.24311/jabes/2024.35.9.3

Authors

Linh Bùi Thị Phương Trường Đại học Công Thương Thành phố Hồ Chí Minh Author
Dung Trần Kim Đại học Kinh tế Thành phố Hồ Chí Minh Author

DOI:

https://doi.org/10.24311/jabes/2024.35.9.3

Keywords:

High-performance work system (HPWS), Serviceability, Business performance

Abstract

This study examined the relationship between the high-performance work systems (HPWS)- serviceability- business performance chain in the banking sector in Ho Chi Minh City. Using data collected from 386 bank branches and transaction offices of 17 banks and employing the PLS analytical technique, we found that HPWS has a positive impact on business performance, which is mediated by serviceability. The findings provide a solid foundation for bank managers to make informed decisions regarding investments in HPWS and enhancing service capability to optimize business performance.

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